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FREQUENTLY ASKED QUESTIONS

    General

  • Who is Bass and Brands

    We are a collective of independent artists (graphic artists, clothing designers, photographers, musicians, and filmmakers) committed to showcasing the global influence of the Caribbean subculture through the creation of original media content, music and apparel (MMA).

  • How Do I Become a Member

    You can get Bass + Brands member emails by simply submitting your email at the bottom of the page in the "Sign Up" section or by creating an account here.

    Most Frequently Asked

  • Are Exchanges Allowed

    Items purchased within 30 days of the shipped date are eligible for exchange for US and International locations that we ship to.

    All items being returned for refund or exchange must be in resalable condition.

    As a Bass and Brands account holder you can log in to get to the RMA section to process a return or exchange (if you don't have an account, go to the Return Request page). Select the purchased item(s) you want to exchange and include the replacing item(s) and any additional information normally requested when ordering the item (color, size etc) in the "Comment Text" section. Complete the online RMA form. You will be notified by email once the RMA is approved. Print and include the RMA label with the package being returned for exchange.

    ******All returns must be approved and contain the RMA label.******

    All orders returned should be in the same condition (items that have not been worn, altered or washed) and packaging in which it was originally received.

    For exchanges, allow 2 to 3 weeks for the item to be delivered to you (4 to 5 for International locations).

    Our customer service team can also be reached here to help you setup your return.

  • How Long Does It Take To Ship My Order

    In-stock items will be shipped within 1-3 business days after purchase. You can check the status of your order by viewing the "My Order" section after logging in to your account here. If you don't have an account, go to the Guest Orders page. Once your order is shipped, a confirmation email with tracking number will be sent to you. You can also get the tracking number from the "My Order" section of your account.

  • How Do I Track My Order

    Bass and Brands will send you an email with your tracking number once your package is shipped. The tracking number is also available by going to the My Order section after logging in to your account (if you don't have an account, go to the Guest Orders page), pulling up your order and clicking on the "Shipments" link.

  • How Can I Get A Bass And Brands Coupon Code

    That’s easy. Make sure to submit your email at the bottom of our website or by going to the "Sign Up" section of your account. You can also follow us on Twitter and Like Us on Facebook to get the latest promotions. Bass + Brands team members will also be fully stocked with seasonal coupons so keep a look out for them as well.

  • How Do I Cancel My Order

    If an order has not been shipped then it may still be possible to cancel it. Just go to the Contact Us page and send us the order number and details about each item purchased (product name, sku, qty, price). You will get an email within 1-3 business days on the status of your cancellation request.

  • Does Bass and Brands ship to International locations

    Yes we do. Currently B + B ships to all US zip codes, North America, the Caribbean and the UK. Shipping costs for orders traveling outside of the U.S. vary depending on where your order is being shipped. To determine the shipping cost, simply add an item to your cart and proceed to the checkout page. After entering your shipping address, the calculated shipping rate will be displayed.

    Please note that parcels may be delayed as they pass through customs offices. International packages may take up to 4-5 weeks to reach their destination.

    International customers are responsible for any additional duties, fees and taxes that result from foreign customs offices.

  • How Do Your Items Fit

    Our t-shirts feature a fitted, athletic cut. If you prefer a looser, more relaxed feel, we recommend choosing the next size up. Our sizing specifications may vary based on style trends and occasionally due to manufacturing changes.

  • Is it Possible To Do Pick Up Vs Delivery

    At this time, it is not possible to do pickup when ordering online

    Managing Your Account

  • How Do I Change My Password

    Just go to the Account Information section after logging in to your account and click on the "Change Password" link.

  • I Want To Change My Stored Address

    Just go to the Account Dashboard section after logging in to your account and click on the "Mange Addresses" link.

  • Can I Store Multiple Shipping Addresses In My Account

    Sure you can. Go to the Account Dashboard section after logging in to your account and click on the "Mange Addresses" link. On the "Address Book" page click on the "Add New Address" button to add another address.

  • How Does “Add To Wishlist” Work

    "Add to Wishlist" bookmarks a product that you want to review or purchase later. On the details page of an item, you can click on the "Add to Wishlist" link and if you are already logged in you will be taken to the "My Wishlist" page, otherwise you will be asked to login before taken to this page. There you can view all the products you have added to your Wishlist.

    Shipping

  • How Long Does It Take To Ship An Order

    In-stock items will be shipped within 1-3 business days after purchase. You can check the status of your order by viewing the "My Order" section after logging in to your account here. If you don't have an account, go to the Guest Orders page. Once your order is shipped, a confirmation email with tracking number will be sent to you. You can also get the tracking number from the "My Order" section of your account.

    Orders placed after 3:00 PM (Central Standard Time) will ship the next business day.

  • What Are My US Shipping Options and Costs

    Bass + Brands ships to all US zip codes.

    To get an idea of how much it will cost to ship to your state, add the desired products to the cart and on the "Shopping Cart" page enter the Country, State and Zip and click the "Get a Quote" button to get an estimate of your shipping charges.

  • Will I Get A Tracking Number

    Sure. Bass and Brands will send you an email with tracking number when your package is shipped. The tracking number is also available by going to the "My Order" section after logging in to your account, pulling up your order and clicking on the "Shipments" link.

    Please note: International shipments may take up to 4 days for tracking to appear.

  • Do You Ship Internationally and What Does It Cost

    We currently ship to all US zip codes, North America, the Caribbean and the UK

    To get an idea of how much it will cost to ship to your country, add the desired products to the cart and on the "Shopping Cart" page. Enter the Country (State/Province and Zip/Postal Code if appropriate) and click the "Get a Quote" button to get an estimate of your shipping charges.

    International customers are responsible for any additional duties, fees and taxes that result from foreign customs offices.

  • Can I Change The Shipping Address For One Of My Orders

    You will not be able to change the shipping address on your Bass and Brands order after purchase is complete. If your package has not been shipped , Contact Us to get the shipping information changed on your current order. To change your address for all future orders go to the "Account Dashboard" section after logging in to your account and click on the "Mange Addresses" link to change your Billing or Shipping address.

  • Do You Ship To APO/PO Boxes

    USPS delivers to both APO addresses and PO boxes

    Changing Your Order

  • How Do I Cancel My Order

    If an order has not been shipped then it may still be possible to cancel it. Just go to the Contact Us page and send us the order number and details about each item purchased (product name, sku, qty, price). You will get an email within 1-3 business days on the status of your cancellation request.

  • How Do I Add An Item To My Order Or Combine My Orders

    Once an order has been purchased successfully the details of the order cannot be changed. However, if the order has not been shipped as yet, go ahead and Contact Us to find out what alternatives are available.

  • How Do I Check My Order Status

    Your order status can be checked at any time. Bass and Brands will send you an email with your tracking number once your package is shipped. After logging in to your account (if you don't have an account, go to the Guest Orders page), you will be taken to to your "Account Dashboard" which will give you a history of your orders as well as the status of all orders placed.

    Payment Information

  • How Do I Pay For My Bass + Brands Purchase

    Bass and Brands accepts credit card payment from Visa, Master Card, American Express, Discover and Paypal. During the checkout process you will be asked to enter your credit card information over a secure connection that uses encryption technology ensuring data privacy and integrity. If you decide to use Paypal to complete payment then your information will be captured and/or authorized using the very secure and reliable Paypal gateway

  • Is It Safe To Purchase Online At Bass And Brands

    Bass + Brands ensures that your credit card data will be transmitted over a safe and secure SSL (Secure Socket Layer) and processed by titans of the payment gateway industry. Rest assured your credit card data will never be stored on Bass and Brands databases which reduces the risk of your confidential information getting into the wrong hands

  • Do You Accept Paypal

    Yes. Paypal can be used to complete payment.

  • Why Was I Charged A Sales Tax

    Bass and Brands checkout will only show a sales tax for you if you are located in Minnesota. It's required by law that we charge sales tax in states where we have a physical presence.

  • My Credit Card Keeps Getting Rejected

    Make sure your have entered the correct billing address, expiration date and security code. If all else fails, please contact your credit card company for further direction.

  • Are International Credit Cards Accepted

    B + B currently accepts Visa, MasterCard, American Express, Discover and Paypal purchases from billing addresses located within the countries that we ship to.

    Credits

  • Does Bass And Brands Offer Discounts/Coupons

    Bass and Brands routinely offers discount coupons for seasonal and special occasions. So if you are not signed up, at the bottom of the page submit your email and get ready for huge discounts on your favorite Bass + Brands items.

  • How Do I Use Coupons

    Discount coupons are used to reduce your total or balance for items added to your shopping cart. On the Cart page enter the code in the "Discount Codes" box to apply a B + B coupon that you want to use.

    Returns

  • How Do I Return Items To Bass And Brands

    You can return items within 30 days of the shipped date [back] to Bass and Brands.

    Bass and Brands members, after logging in should go to the RMA section to submit a refund or exchange, while guests should use the Return Request page.

    Exchanges - Select the purchased item(s) you are requesting to be exchanged and include the replacing item(s) and any additional information normally required to purchase the item(s) (color, size, qty etc) in the Comment Text section. Complete the online RMA form.

    Refunds - Select the purchased item(s) you are requesting a refund for in the "Comment Text" section. State clearly whether you prefer store credit or the amount credited back to the original method of payment. Complete the online RMA form.

    You will be notified by email once the RMA is approved. Print and include the approved RMA label with the package being returned for refund/exchange.

    ******All returns must be approved and contain the RMA label.******

    All orders returned should be in the same condition (items that have not been worn, altered or washed) and packaging in which it was originally received.

    For exchanges, please allow 2 to 3 weeks for the item(s) to be delivered to you.

    Successful refunds normally take approximately 5 to 7 days after return

  • How Will I Know The Status Of My Return

    You will be able to track the status of your return through the RMA section of your member or guest account. You will also receive email updates every step of the way from B + B, alerting you on the status of your return request.

  • Does Bass And Brands Pay For Return Shipping

    If a return is approved by Bass and Brands, any postage fee that is necessary to ship the item(s) back to us will not be incurred by Bass and Brands. Bass and Brands is also not responsible for any loss of property during shipment back to our facilities.